Frequently Asked Questions

Here are some frequently asked questions to help you with your shopping experience at Newas. If you have any additional questions, feel free to contact us.

 

1. How can I place an order?

To place an order, browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.

 

2. How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can track your order status using the Order Tracking page on our website.

 

3. What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. You can select your preferred payment method during the checkout process.

 

4. What is your return policy?

You can return items within 30 days of delivery. We offer free return shipping and do not charge restocking fees. For more details, please review our Return and Refund Policy.

5. How long does shipping take?

Orders are typically processed within 1-2 business days. Delivery usually takes 4-6 business days after processing. Shipping times may vary based on your location and other factors.

6. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

7. How can I contact customer service?

You can contact our customer service team via email at Contact@newas.shop or by phone at +1 (803) 221-7577. Our address is 152 Maple Avenue Charleston, WV 25304, United States.

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8. How can I update my account information?

To update your account information, log in to your account on our website and make the necessary changes in your profile settings.

9. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue and arranging a replacement or refund if necessary.

 

10. How do I unsubscribe from your email list?

To unsubscribe from our email list, click the "unsubscribe" link at the bottom of any email we have sent you, or contact our customer service team for assistance.